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Terms and conditions

Terms and conditions

Welcome to iXcream.cOm (“Website”), an online service provided by North Pole Online Food LLP. This website is owned and operated by North Pole online food LLP. As such, when you become a member of the Website, you are registering with North Pole online food LLP and the following Terms and Conditions apply.

Delivery Orders (Door Delivery Orders)

Delivery of orders are subjected to

Menu

The menu is displayed as per the availability of the menu items in the mapped store

Terms and Conditions for all coupons including printed, mobile and email coupons

Only the e-Coupons mentioned in any of the iXcream.cOm’s print material or Email communications are applicable for Online ordering.

Modify/Cancel the Online Order Refund Policy Door Locked Policy Information Collected

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.
iXcream.com may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:

Where ever iXcream.cOm collects personal information about you from someone else, iXcream.cOm will take reasonable steps to advise you.

Use and Disclosure

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.
iXcream.cOm may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

Further information on how we use your personal information when using our Internet ordering system

When using the iXcream.cOm’s internet ordering system additional information is collected when you order an ice cream online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future. When concluding your order via the iXcream.cOm’s internet ordering system, you will be asked if you would like to associate your mobile number with social media such as Facebook or yahoo. You may choose to do that for ease of ordering when you come next time.

Credit card details

iXcream.cOm does not store any of your credit card details

Third Party Disclosure

iXcream.cOm may share statistics and personal information between themselves and with companies that are related to iXcream.cOm including our international branches.
Personal information that you submit to iXcream.cOm may be disclosed to a third party:
Such as our suppliers, as mailing houses, who are employed to provide some of our services such; to meet the purpose for which it was submitted;

Access, Accuracy and Security

iXcream.cOm will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.
You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.
iXcream.cOm will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Sensitive Information

iXcream.cOm will not collect, use or disclose sensitive information except with your specific consent.

Click stream Data

Each time you visit the iXcream.cOm site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.
iXcream.cOm may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. iXcream.cOm may use this information to evaluate and improve the iXcream.cOm websites.

Links to other sites

iXcream.cOm may provide links

Consent

By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of North Pole Online Food LLP.

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FAQ

  1. What is an iXcream ?
  2. An iXcream is the ‘X’ U’ve always missed when it came to Ice Creams ☺
    In other words - An iXcream is a freshly prepared creamy and delicious ice cream creations beaten on a cold stone, bombarded with choicest of exotic add-ons and served in a freshly crafted crispy waffle right @ your couch !!

  3. What is iXcream.cOm ?
  4. iXcream.cOm is Your very Own Virtual iXcream Parlour where you create your own iXcreams per your personal taste just in 4 Steps !! Or if you wanna go by the chef, just pick and choose from one of your favourite iXcreams in the offering just like you do in a physical Ice cream store. The fun part is that you can enjoy the whole experience laying back on your mushy couch or watching your favourite TV series in your living room without having to step out side ☺

  5. How do I order iXcreams?
  6. There are multiple ways to order your favourite iXcreams. We recommend using our Android App or stopping by the website “iXcream.cOm” for a comprehensive virtual experience. You could also order the iXcreams on phone by calling 7674-875-875 or through any of the leading Food delivery platforms in the market today.

  7. Aren’t the iXcreams going to melt by the time they reach my door?
  8. Obviously not! We have specially designed mini refrigerated carriers to make sure your iXcreams reach you in the perfect state, texture and temperature so you can enjoy the Awesome iXcream eXperience @ your home. We recommend consuming the iXcreams immediately and not refreezing them for the best eXperience.

  9. Can I customize my ice creams ?
  10. Yea Sure! We have the “Make your own Creation” category where you can create the perfect iXcream per your personal taste just in 4 steps! Just pickup your Waffle, the Base flavour you like, some exotic Add-ons and the Sauce you think goes best with your creation and you are ready with your own Awesome creation!

  11. What are your delivery hours ?
  12. We door deliver your iXcreams all 7 days a week between 01:00 PM to 10:30 PM.

  13. Which areas do you cover for door deliveries ?
  14. We are working full throttle on expanding our foot print across. As of today, we deliver in the following areas –

    1. BHEL
    2. Chanda nagar
    3. Gachibowli
    4. Hafeezpet
    5. Hitech City
    6. KPHB
    7. Kondapur,
    8. Kothaguda
    9. Lingampally
    10. Madinaguda
    11. Madhapur,
    12. Miyapur
    13. Nallagandla
  15. Can I pre Order my iXcreams ?
  16. Yea, Sure! If you are planning a party with your friends or want to surprise your girlfriend, let us know in advance and we would make sure your surprise reaches the right place at the right time ☺

  17. Can I order iXcreams for my parties @home or for my team @ the office ?
  18. Absolutely! We make sure your parties are fun and you are the coolest in your team at office ☺ Just drop us a note on support@iXcream.com or call us on 7674-875-875.

  19. How do I pay ?
  20. We accept online payments through our trusted gateway partners like PayU on our website and App. In addition, we process cash payments. In fact accept meal coupons like Sodexo passes.

  21. Are there any delivery Charges ?
  22. Any order you place for more than Rs. 199 is delivered free of cost. For orders below the threshold a delivery charge of Rs. 25 is applied.

  23. Where do I reach out for help if needed ?
  24. For any help or support just drop an email to support@iXcream.cOm or call us on 7674-875-875.

  25. Where do I give Feedback?
  26. You can share your eXperience with us on Zomato, Facebook and our website. Or you could just shoot an email to feedback@iXcream.cOm.

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We currently Home Deliver only in Hyderabad..... Home Delivery Areas - Hitech City, Gachhibowli, Madhapur, Miyapur, Chandanagar, BHEL and Kukatpally...COMING VERY SOON TO YOUR NEIGHBORHOOD......

Privacy Policy

Welcome to iXcream.cOm (“Website”), an online service provided by North Pole Online Food LLP. This website is owned and operated by North Pole online food LLP. As such, when you become a member of the Website, you are registering with North Pole online food LLP. North Pole Online Food LLP is sensitive to your concerns about how we may use and share personal information that we collect from you through the Website or otherwise (e.g. by telephone). We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy Statement (“Privacy Policy”) as a result. This Privacy Policy is incorporated into our Terms & conditions and therefore governs your use of the Websites and/or any services offered by North Pole Online Food LLP. By visiting the Website, and/or utilizing any services offered by North Pole Online Food LLP, you are accepting the then current practices described in the Privacy Policy.

If you have questions or complaints regarding our privacy policy or practices, please contact us at support@iXcream.cOm

What Information Do We Collect About Our Customers?

The information we learn from customers helps us enhance and personalize the Website and the services we offer. We gather the following types of information:

Information You Give Us:

We receive and store any information you enter on our Websites or give in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, request for suggestions or other aspects or services offered by us. As a result, you may be supplying us with information such as your name, address, and phone numbers; and other billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible referrals and other people. Please note for online payments iXcream.cOm does not ask for or capture any information pertaining to your credit/debit cards or information about your internet banking account. All online payment transactions are done at our partner payment gateway site that are affiliated with established banking institutions and follow guidelines that are published and monitored by the Reserve Bank of India.

Automatic information:

We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use “cookies,” and we obtain certain types of information when your web browser accesses the Websites. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol (“IP”) address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call us. We associate the information we store in cookies to personally identifiable information you submit while on our site.

Cookies?

iXcream.cOm uses small text files called “cookies” that provide non-personally identifiable information to us regarding the visitors to the Websites. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Websites. We may also track the pages of our Websites that users viewed during their visit, or track search terms entered on our Websites by that visitor. This helps us keep track of the number of visitors to our Websites and allows us to gauge the areas that are of the most interest to our visitors. We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate. This information is analysed periodically and is used to gain a broader picture of usage patterns at our site. This privacy statement covers the use of cookies by North Pole Online Food LLP only and does not cover the use of cookies by any advertisers.

How Do We Use the Information We Collect and Do We Share the Information We Receive?

Information about our customers is an important part of our business. Your account is with North Pole Online Food LLP, the owner and operator of the Website and not with any individual Website, and the information collected through the Website or otherwise is used by North Pole Online Food LLP. We use information we collect from the Website or otherwise to communicate with you, to process your orders, to provide an enhanced and more personalized interactive experience, to facilitate your transactions with us and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. However, you can opt-out of direct promotional communications from the Website by following the unsubscribe instructions within each communication from that Website, or by emailing us at support@iXcream.cOm. We share customer information with third parties only as follows:

  • Remarketing:

    We use remarketing with Google Analytics to advertise online. Third party vendors including Google show our ads across the internet based on your browsing history on our website. We along with our vendors (including Google) use first-party cookies (like Google Analytics cookie) and third part cookie (like DoubleClick cookie) to optimize and serve ads based on your past visit on our website. The information collected and shared for this purpose is strictly non-personally identifiable

  • Third Party Service Providers:

    We may employ other companies and individuals to perform functions on our behalf, including fulfilment, delivery, analysis of data, marketing assistance, the processing of credit card payments, and customer service. They have access to personal information needed to perform their functions, but they are not to use it for other purposes.

  • Promotional Offers:

    We periodically provide our customers with information about products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions of business. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, please opt-out during registration, email us later at support@iXcream.cOm or follow the unsubscribe instructions within each communication.

  • Other Third Parties/Select Partners:

    From time to time, we might establish a business relationship with other persons or entities who we believe are trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you, and for further promotional purposes.

  • Referrer/Referees:

    If you choose to use our referral service to tell a friend or someone else about our site, we will ask you for your friend’s or that person’s name and email address. We will automatically send your friend or that person email inviting him or her to visit the site. Your friend may contact us at support@iXcream.cOm to request that we remove this information from our database.

  • Reviews:

    If you review a product on our site, your review may be posted on our Website.

  • Merger/Sale:

    In the event that North Pole Online Food LLP, all or substantially all of its assets, or a line of business of North Pole Online Food LLP, is acquired, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. We will notify users of the Websites of such a change in ownership or transfer of assets by posting a notice on the Websites.

  • Bankruptcy:

    In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. Therefore, you should know that in such event, your personal information may be treated like any other asset of North Pole Online Food LLP, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.

  • Protection of North Pole Online Food LLP, Users of our Websites, and Others:

    We release account and other personal information when we believe release is appropriate to comply with the law and/or a judicial proceeding, court order or legal process served on North Pole Online Food LLP; enforce or apply our Terms & Conditions and other agreements; or protect the rights, property, or safety of North Pole Online Food LLP, our Website users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How Secure Is the Personal Information You Collect?

We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. While no security system is absolutely fool proof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with North Pole Online Food LLP, you are issued a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you. Be sure to sign off when finished using a shared computer.

Minors

You must be 18 years of age or older to become a member of our Websites and establish an account with North Pole Online Food LLP. We do not collect information from minors.

Changing Your Personal Information

You may review, change or correct your personally identifying information at any time by accessing your account information on the Websites or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.

Conditions of Use, Notices, and Revisions

If you choose to visit the Websites and/or use North Pole Online Food LLP’s services, your visit and/or any dispute over privacy are subject to this Privacy Policy Statement and our Terms of Use. If you have any concern about privacy at North Pole Online Food LLP, please contact us (see details below).

Our Privacy Policy Statement, the Terms of Use and other terms and conditions may change from time to time. In the event of a change, the revised policies or terms and conditions will be posted immediately to our Websites. You should check the Websites frequently to see recent changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Unless stated otherwise, our current Privacy Policy Statement applies to all information that we have about you.

Contact Us:

If you have any questions or suggestions regarding our privacy policy, please contact us at support@iXcream.cOm or call us at 7674- 875- 875 between 1:00 PM to 10:30 PM IST.

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× We currently Home Deliver only in Hyderabad..... Home Delivery Areas - Hitech City, Gachhibowli, Madhapur, Miyapur, Chandanagar, BHEL and Kukatpally...COMING VERY SOON TO YOUR NEIGHBORHOOD......

Testimonials

Excellent Experience

Excellent experience..nice taste..ultra fast delivery. And delivered ice creams in extreme solid state.

~ Harsha, 28/12/2014

Their ice cream seriously rocks man!

Their ice cream seriously rocks man; innovative flavors, rich creamy taste, addictive.

~ Vivek, 08/01/2015

Pan Panache .. a must try !!

Service is too good. Pan Panache .. a must try

~ Kishore, 14/01/2015

Yummy creations!!

Yummy creations!! Must try!

~ Priyanka

About Us Who are we?

We are a bunch of creative people who belong to entirely different worlds. But there is one thing common to us and that is the age of our kids .

Ok on a serious note, All of us (including the kids) have been die hard ice cream fans ! So we would meet up every day and have great fun with the kids and do crazy experiments with ice creams. And then one fine day it was all so evident ! We decided to bring back the ‘X’ that we knew the ice cream world had Always Missed !

We are a big family now. We eat, watch movies, shop, argue, even take our children out together, you name it and we do it together. But we still have completely different lines of thoughts and just about nothing matches between us. So we actually turned this into our strength by conceptualizing amazingly unique flavors that we offer.

The Concept

iXcream – the only online ice-cream spree. I scream, you scream, we all scream for ice cream!

Today when everything is online, why shouldn’t the ice creams? iXcream.cOm brings to you the first online ice cream parlour in India. We give you the best in taste and quality of ice cream options at your door step. No burning fuel, no long queues, no parking hassles, yet you can soothe your cravings for an awesome and delicious dessert from the comfort of your home. So the next time you feel like having a delicious dessert after a sumptuous meal, just order online or call us@ 7674-875-875

About iXcream.cOm

The portal iXcream.cOm is owned and administered by North Pole Online Food LLP, a company registered under the Limited Liability Partnership Act, 2008. Today, we cater exclusively to the ice cream ‘creations’ home delivery customers in Hyderabad and are working full-throttle towards expanding our footprint and targeting a local presence across most parts of India as we grow.

With an obsession for quality and a laser sharp focus on the unique creations we have in line, every time we deliver an ixcream at your door, we make sure it’s a memorable experience.

IXCREAM.COM

Creamy Delicious Ice Cream Concepts delivered right @ Your Door Step !!

Rediscover the ‘X’ U’ve Always Missed !!

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Contact Us

Give us a call@ 7674-875-875 or drop us an email at support@ixcream.com or leave your details here.

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Operational Hub:

Mutha Residency, Plot 150-A, Near Kondapur Govt Hospital, Sriram Nagar Colony, Kondapur, Hyderabad- 500084

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