Privacy Policy

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Privacy Policy

Welcome to iXcream.cOm ("Website"), an online service provided by North Pole Online Food LLP. This website is owned and operated by North Pole online food LLP. As such, when you become a member of the Website, you are registering with North Pole online food LLP. North Pole Online Food LLP is sensitive to your concerns about how we may use and share personal information that we collect from you through the Website or otherwise (e.g. by telephone). We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy Statement ("Privacy Policy") as a result. This Privacy Policy is incorporated into our Terms & conditions and therefore governs your use of the Websites and/or any services offered by North Pole Online Food LLP. By visiting the Website, and/or utilizing any services offered by North Pole Online Food LLP, you are accepting the then current practices described in the Privacy Policy.
If you have questions or complaints regarding our privacy policy or practices, please contact us at support@iXcream.cOm

What Information Do We Collect About Our Customers?

The information we learn from customers helps us enhance and personalize the Website and the services we offer. We gather the following types of information:

Information You Give Us:

We receive and store any information you enter on our Websites or give in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, request for suggestions or other aspects or services offered by us. As a result, you may be supplying us with information such as your name, address, and phone numbers; and other billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible referrals and other people. Please note for online payments iXcream.cOm does not ask for or capture any information pertaining to your credit/debit cards or information about your internet banking account. All online payment transactions are done at our partner payment gateway site that are affiliated with established banking institutions and follow guidelines that are published and monitored by the Reserve Bank of India.

Automatic information:

We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use "cookies," and we obtain certain types of information when your web browser accesses the Websites. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol ("IP") address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call us. We associate the information we store in cookies to personally identifiable information you submit while on our site.


iXcream.cOm uses small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the Websites. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Websites. We may also track the pages of our Websites that users viewed during their visit, or track search terms entered on our Websites by that visitor. This helps us keep track of the number of visitors to our Websites and allows us to gauge the areas that are of the most interest to our visitors. We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate. This information is analysed periodically and is used to gain a broader picture of usage patterns at our site. This privacy statement covers the use of cookies by North Pole Online Food LLP only and does not cover the use of cookies by any advertisers.

How Do We Use the Information We Collect and Do We Share the Information We Receive?

Information about our customers is an important part of our business. Your account is with North Pole Online Food LLP, the owner and operator of the Website and not with any individual Website, and the information collected through the Website or otherwise is used by North Pole Online Food LLP. We use information we collect from the Website or otherwise to communicate with you, to process your orders, to provide an enhanced and more personalized interactive experience, to facilitate your transactions with us and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. However, you can opt-out of direct promotional communications from the Website by following the unsubscribe instructions within each communication from that Website, or by emailing us at support@iXcream.cOm. We share customer information with third parties only as follows:


We use remarketing with Google Analytics to advertise online. Third party vendors including Google show our ads across the internet based on your browsing history on our website. We along with our vendors (including Google) use first-party cookies (like Google Analytics cookie) and third part cookie (like DoubleClick cookie) to optimize and serve ads based on your past visit on our website. The information collected and shared for this purpose is strictly non-personally identifiable

Third Party Service Providers:

We may employ other companies and individuals to perform functions on our behalf, including fulfilment, delivery, analysis of data, marketing assistance, the processing of credit card payments, and customer service. They have access to personal information needed to perform their functions, but they are not to use it for other purposes.

Promotional Offers:

We periodically provide our customers with information about products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions of business. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, please opt-out during registration, email us later at support@iXcream.cOm or follow the unsubscribe instructions within each communication.

Other Third Parties/Select Partners:

From time to time, we might establish a business relationship with other persons or entities who we believe are trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you, and for further promotional purposes.


If you choose to use our referral service to tell a friend or someone else about our site, we will ask you for your friend's or that person's name and email address. We will automatically send your friend or that person email inviting him or her to visit the site. Your friend may contact us at support@iXcream.cOm to request that we remove this information from our database.


If you review a product on our site, your review may be posted on our Website.


In the event that North Pole Online Food LLP, all or substantially all of its assets, or a line of business of North Pole Online Food LLP, is acquired, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. We will notify users of the Websites of such a change in ownership or transfer of assets by posting a notice on the Websites.


In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used. Therefore, you should know that in such event, your personal information may be treated like any other asset of North Pole Online Food LLP, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.

Protection of North Pole Online Food LLP, Users of our Websites, and Others:

We release account and other personal information when we believe release is appropriate to comply with the law and/or a judicial proceeding, court order or legal process served on North Pole Online Food LLP; enforce or apply our Terms & Conditions and other agreements; or protect the rights, property, or safety of North Pole Online Food LLP, our Website users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How Secure Is the Personal Information You Collect?

We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. While no security system is absolutely fool proof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with North Pole Online Food LLP, you are issued a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you. Be sure to sign off when finished using a shared computer.


You must be 18 years of age or older to become a member of our Websites and establish an account with North Pole Online Food LLP. We do not collect information from minors.

Changing Your Personal Information

You may review, change or correct your personally identifying information at any time by accessing your account information on the Websites or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.

Conditions of Use, Notices, and Revisions

If you choose to visit the Websites and/or use North Pole Online Food LLP's services, your visit and/or any dispute over privacy are subject to this Privacy Policy Statement and our Terms of Use. If you have any concern about privacy at North Pole Online Food LLP, please contact us (see details below).

Our Privacy Policy Statement, the Terms of Use and other terms and conditions may change from time to time. In the event of a change, the revised policies or terms and conditions will be posted immediately to our Websites. You should check the Websites frequently to see recent changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Unless stated otherwise, our current Privacy Policy Statement applies to all information that we have about you.

Contact Us:

If you have any questions or suggestions regarding our privacy policy, please contact us at support@iXcream.cOm or call us at 7674- 875- 875 between 1:00 PM to 10:30 PM IST.

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