Terms And Conditions

Terms And Conditions

Welcome to iXcream.cOm ("Website"), an online service provided by North Pole Online Food LLP. This website is owned and operated by North Pole online food LLP. As such, when you become a member of the Website, you are registering with North Pole online food LLP and the following Terms and Conditions apply.

Delivery Orders (Door Delivery Orders)

Delivery of orders are subjected to

  • Your address falling in the defined delivery area of the nearest store.
  • The delivery address being mapped to the nearest store that delivers in your area
  • Availability of the store online
  • In case the delivery locality is not listed in the store locator, delivery orders cannot be processed.
  • Estimated time for delivery is approximately 1 hour. Delivery times vary because of factors like size of order, preparation time and the distance between the restaurant and your address. However, we always do our best to deliver each order as fast as humanly possible. We currently deliver most of our orders in around the estimated delivery time mentioned once you've selected your delivery area.
  • Delivery periods quoted at the time of the order are approximate only and may vary. The products will be delivered to the address designated by you at the time of ordering provided they fall within delivery areas catered by us.
  • The estimate delivery time is not applicable when the restaurant operating conditions are not suitable. Same shall be conveyed at the time of accepting the order.
  • The estimated delivery times are not applicable on public holidays or special occasions like Diwali, Eid, Christmas, Ganesh Puja etc.
  • The service guarantee may be withdrawn temporarily in view of difficult operating conditions like heavy rains, heavy traffic, power failures, unavailability of dispatch riders or high volume of orders during special promotional offers.


The menu is displayed as per the availability of the menu items in the mapped store

  • In case certain menu items are not listed in the menu page, the particular store does not carry those items in the menu
  • In case of non availability of ordered product at the mapped store, the order would not be executed. Same would be informed by the store to you.

Terms and Conditions for all coupons including printed, mobile and email coupons

Only the e-Coupons mentioned in any of the iXcream.cOm's print material or Email communications are applicable for Online ordering.

  • The complete code has to be punched in the coupon section for availing the coupon
  • The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order
  • iXcream.cOm holds the right to accept or reject any coupon without giving any reason whatsoever
  • The coupons are valid for specified period only and will not be accepted after the expiry of the validity period
  • Coupons cannot be clubbed with any other offer/scheme
  • Please announce the coupon and coupon code to our executive while placing the order
  • All prices are exclusive of taxes
  • Only one coupon is valid per order
  • All coupons have limited validity
  • Offer valid only in participating stores

Modify/Cancel the Online Order

  • The online order once placed cannot be modified or cancelled either through the website or offline by calling the store.
  • However you can get updated on the status of the order by calling the store directly
  • In case the order which is paid through the online payment gateway is cancelled due to non availability of the ordered product at the store, the amount will be returned by reversing the transaction by iXcream.cOm's store. The same would reflect in the next credit card or account statement.

Refund Policy

  • For orders that we are unable to process due to unforeseen circumstances, the refund would be processed through the same respective medium (Netbanking, Credit Card, Debit Card etc.) used by you to make the payment.
  • Our finance team will process the refunds within 2-3 working days after getting intimation from the customer, however it may take up to 6-7 working days to reflect the same in your accountant in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card or net banking account.
  • Should you face any issues with your order, please write to us at support@ixcream.com so we can address the issue immediately. The decision on refunds shall be at our sole discretion and shall be final and binding.

Door Locked Policy

  • At the time of home delivery at the mentioned customer address, if the customer door is found locked, the delivery associate would try to establish contact with the customer.
  • If a contact is established with the customer, a mutually agreeable time slot would be decided with the consent of the customer for a re delivery the same day.
  • If the customer is unreachable after multiple attempts, the product would be returned and no refund would be processed.

Information Collected

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.
iXcream.com may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:

  • Visit Online ordering site to place order;
  • enter into a competition or promotion;
  • participate in a survey
  • subscribe to our mailing list;
  • apply for a job;
  • submit website feedback;

Where ever iXcream.cOm collects personal information about you from someone else, iXcream.cOm will take reasonable steps to advise you.

Use and Disclosure

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.
iXcream.cOm may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

  • to provide you with any store or promotion information;
  • to process any online ordering;
  • to determine the number of visitors to our websites and conduct reviews of our sites
  • to fulfil prizes, awards and purchases;
  • to respond to specific requests from visitors;
  • to keep you informed about any changes to our websites;
  • to conduct marketing research; and
  • to now and again send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system

When using the iXcream.cOm's internet ordering system additional information is collected when you order an ice cream online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future. When concluding your order via the iXcream.cOm's internet ordering system, you will be asked if you would like to associate your mobile number with social media such as Facebook or yahoo. You may choose to do that for ease of ordering when you come next time.

Credit card details

iXcream.cOm does not store any of your credit card details

Third Party Disclosure

iXcream.cOm may share statistics and personal information between themselves and with companies that are related to iXcream.cOm including our international branches.
Personal information that you submit to iXcream.cOm may be disclosed to a third party:
Such as our suppliers, as mailing houses, who are employed to provide some of our services such; to meet the purpose for which it was submitted;

  • If you have provided your express consent to share the information;
  • If iXcream.cOm are required or authorized by law to disclose the information;
  • If your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes;
  • If iXcream.cOm feel you might like to know about a third party's goods and services we may supply that personal information to that third party. (We know that many of our guests enjoy receiving these excellent offers); or
  • If you place an order via our internet order system, your details will be passed on to our partner payment gateway provider, who receive your credit card details for internet order payment.
  • All online payment transactions are done at our partner payment gateway site that are affiliated with established banking institutions and follow guidelines that are published and monitored by the Reserve Bank of India.

Access, Accuracy and Security

iXcream.cOm will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.
You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.
iXcream.cOm will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Sensitive Information

iXcream.cOm will not collect, use or disclose sensitive information except with your specific consent.

Click stream Data

Each time you visit the iXcream.cOm site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address.
iXcream.cOm may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. iXcream.cOm may use this information to evaluate and improve the iXcream.cOm websites.

Links to other sites

iXcream.cOm may provide links


By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of North Pole Online Food LLP.

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